We’ve been writing a lot about Uber lately—and not good things. First we told you about drivers attacking and attempting to sexually assault passengers in San Francisco and Los Angeles; and then we shared that authorities in both of these cities were targeting Uber, Lyft, and other ride-sharing companies for misleading customers about how thoroughly they were conducting criminal background and driving record checks on their drivers. Now there are two more reasons not to use Uber: its drivers are still sketchy and so is its surge-pricing strategy.
Uber Driver Reportedly Kidnapped Passenger
SFGate reported today that a woman requested an Uber car to drive her home from a party but was instead taken almost 20 miles out of her way to a dark, empty parking lot. It was the middle of the night, and, when she tried to exit the vehicle, the driver locked the doors. He finally relented and took her home after she began screaming and causing a commotion. When the woman reported the terrifying incident to Uber, the ride-sharing company sent her an email apologizing for the ‘inefficient route.’ Uber responded that its “driver called 911 to ask for assistance with an intoxicated rider who requested an extended trip,” that night. Despite this contradictory information, the company has refunded the woman for the ride.
Better Business Bureau Gave Uber an F Rating
After receiving more than 100 complaints about Uber’s surge-pricing strategy and other issues, the Better Business Bureau gave the company an F rating last week, reported LAist. Uber charges customers more during peak hours, and, according to some reports, customers were not informed about the surge pricing—which, on one New Year’s Eve, sent prices for rides into the hundreds-of-dollars range—until after the trip.
While it didn’t receive nearly as many complaints as Uber, ride-sharing company Lyft was also given an F rating.
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